Privacy policy

Good morning!

If you came here, it is a sure sign that you value your privacy. We understand this perfectly, so we have prepared this document for you, in which you will find the rules for the processing of personal data and the use of cookies and other tracking technologies in connection with the use of the website https://marketingcloud.help

formal information at the beginning – the website administrator is CRM Designer sp. z o. o.

In case of any doubts related to the privacy policy, you can contact us at any time by sending a message to the address rodo@crmdesigner.pl

Short version – the most important information

We care about your privacy, but also about your time. That is why we have prepared for you a shortened version of the most important rules related to privacy protection.

  1. We process your personal data that we collect in connection with your use of our website and its individual functions, such as subscribing to the newsletter, contact via chat, adding a comment.
  2. The personal data that we process may include, in particular, the following information: name and surname, e-mail address, telephone number, home address, permanent business address, company, tax identification number, IP address.
  3. We make every effort to ensure that your personal data remains safe and does not fall into the wrong hands.
  4. We entrust the processing of your personal data only to verified and trusted entities providing services related to the processing of personal data.
  5. We transfer your personal data to third countries in connection with the use of tools that store personal data on servers located in third countries, in particular in the USA. The providers of these tools guarantee an adequate level of protection of personal data through appropriate compliance mechanisms provided for by the RODO.
  6. We provide you with the opportunity to exercise your rights under the RODO, related to the processing of your personal data by us.
  7. We track and analyze your behavior on our website for statistical purposes and to optimize our website.
  8. By using the tools available in this area, we automatically adjust the content of the website to your individual interests, needs, preferences and actions taken on our website in the past.
  9. We use cookie-based tools, both our own and third-party cookies. As part of these tools, we do not have access to information that would allow us to identify you. These are various types of analytical, marketing, social and communication tools. Some of these tools involve the implementation of special trackers.
  10. We participate in affiliate programs and display ads within partner networks, which is a way of monetizing the content we publish and involves the use of cookies of affiliate network managers and partner programs.
  11. We give you the ability to manage cookie settings directly from our website. You can enable and disable individual tools and the corresponding cookies in this way.
  12. You can also manage cookie settings from your web browser or by installing special add-ons that allow you to control cookies, such as Ghostery (https://www.ghostery.com).
  13. You can also manage your behavioral advertising settings by going to http://www.youronlinechoices.com/.
  14. As part of the website content, there may be links to external websites managed by third parties. We are not responsible for the rules for the processing of personal data and the use of cookies by operators of external websites. You can find details in this regard in the privacy policies of external websites.
  15. The website is stored on an external server which, like any server, generates logs. The logs store information such as the IP address, server date and time, information about the web browser and the operating system. Logs are for operational and technical purposes only.

The above information is preliminary. We encourage you to read the further details below.

Personal data

The administrator of your personal data is CRM Designer sp. z o. o.

The purposes, legal basis and period of personal data processing are indicated separately for each purpose of data processing (see the description of individual purposes of personal data processing below).

Permissions. RODO grants you the following potential rights related to the processing of your personal data:

  1. the right to access your data and receive a copy thereof,
  2. the right to rectify (correct) your data,
  3. the right to delete data (if in your opinion there are no grounds for us to process your data, you can request that we delete it),
  4. the right to limit data processing (you can request that we limit the processing of data only to their storage or performance of activities agreed with you, if in your opinion we have incorrect data or we process it unjustifiably),
  5. the right to object to the processing of data (you have the right to object to the processing of data on the basis of a legitimate interest; you should indicate a special situation that, in your opinion, justifies the termination of the processing covered by the objection by us. We will stop processing your data for these purposes, unless we prove that the grounds for data processing by us override your rights or that your data is necessary for us to establish, assert or defend claims),
  6. the right to transfer data (you have the right to receive from us, in a structured, commonly used, machine-readable format, personal data that you provided to us on the basis of a contract or your consent; you can commission us to send this data directly to another entity),
  7. the right to lodge a complaint with the supervisory body (if you find that we are processing data unlawfully, you can submit a complaint to the President of the Personal Data Protection Office or another competent supervisory authority).

The rules related to the implementation of the above-mentioned rights are described in detail in Art. 16 – 21 RODO. We encourage you to familiarize yourself with these regulations. For our part, we consider it necessary to explain to you that the above-mentioned rights are not absolute and you will not be entitled to all activities of processing your personal data.

We emphasize that you always have one of the rights indicated above – if you believe that we have breached the provisions on the protection of personal data while processing your personal data, you have the option to lodge a complaint with the supervisory body (the President of the Office for Personal Data Protection).

You can also always ask us to provide you with information about what data we have about you and for what purposes we process it. All you need to do is send a message to rodo@crmdesigner.pl. However, we have made every effort to ensure that the information you are interested in is comprehensively presented in this privacy policy. You can also use the e-mail address provided above if you have any questions related to the processing of your personal data.

Security. We ensure the confidentiality of all personal data provided to us. We ensure that appropriate security measures and personal data protection required by the provisions on the protection of personal data are taken. Personal data is collected with due diligence and adequately protected against access by unauthorized persons.

Data recipients. Your personal data may be processed by entities whose services we use, and whose services involve or may involve the processing of personal data. It concerns, in particular, the following entities:

  1. Zenbox – in the provision of hosting services,
  2. e-mail service provider – as part of e-mail, your personal data is processed,
  3. cloud software providers, such as mailing, invoicing, accounting systems, CRM systems – your personal data is processed as part of the software,
  4. virtual cloud service provider – files containing your personal data may be stored in the cloud,
  5. courier companies – these companies process your personal data in order to deliver the parcel to you,
  6. accounting office – the office processes your personal data contained in invoices and other accounting documents,
  7. law firm – the law firm may access your personal data if it is necessary to provide us with legal services,
  8. an entity providing services in the field of website maintenance – this entity may access your data in connection with technical works related to those areas in which data is processed,
  9. entity providing marketing services – this entity may gain access to your personal data to the extent necessary to implement the entrusted marketing activities,
  10. other subcontractors – we cooperate with various subcontractors who may have access to your personal data, if they provide services related to such access.

Your personal data may also be transferred to tax offices to the extent necessary to fulfill tax, settlement and accounting obligations. This includes in particular all declarations, reports, statements and other accounting documents in which your personal data is located.

In addition, if necessary, your personal data may be made available to entities, bodies or institutions authorized to obtain access to data on the basis of legal provisions, such as the police, security services, courts, public prosecutor’s offices.

Transferring personal data to third countries. We transfer your personal data to third countries in connection with the use of tools that store personal data on servers located in third countries, in particular in the USA. The suppliers of these tools guarantee an adequate level of personal data protection through the appropriate compliance mechanisms provided for by the RODO, in particular by joining the Privacy Shield program or using standard contractual clauses.

Personal data is stored on servers located in third countries using the following tools:

  • Google services as part of the G-Suite package, the provider of which is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland – in terms of all data that are processed as part of Google services, including data contained in files synchronized with Google Drive.

Google Ireland Limited ensures an adequate level of personal data protection by applying the compliance mechanisms provided for by the RODO, in particular by joining the Privacy Shield program. Below are links to confirmations of participation in the Privacy Shield program, where you can read information on the processing of personal data by these entities.

Profiling and behavioral advertising. We can make decisions for you based solely on automated processing, including profiling, which would have legal effects on you or affect you. We use tools that may take specific actions depending on the information collected as part of the tracking mechanisms, but we believe that these actions do not have a significant impact on you, as they do not differentiate your situation as a customer, do not affect the terms of the contract you can with us to include.

By using certain tools, we can, for example, direct personalized advertisements to you based on your previous activities on our website or suggest products that may be of interest to you. I am talking about the so-called behavioral advertising. We encourage you to learn more about behavioral advertising, in particular regarding privacy issues. Detailed information, along with the ability to manage your behavioral advertising settings, can be found here: http://www.youronlinechoices.com.

We emphasize that as part of the tools we use, we may have access to information that would allow your identification. The information we are talking about here is, in particular:

  • information about the operating system and web browser you use,
  • pages viewed,
  • time spent on the site,
  • transitions between individual subpages,
  • the source from which you go to our site,
  • the age range you are in,
  • Your gender
  • Your approximate location limited to the town,
  • Your interests based on your online activity.

We can compare the indicated information with your personal data, which is in our databases. This information is anonymous and does not allow us to identify you. This information is stored on the servers of the suppliers of individual tools, and these servers can most often be located all over the world.

Newsletter. By subscribing to the newsletter, you provide us with your e-mail address.

Providing your e-mail address is voluntary, but necessary to subscribe to the newsletter.

The data provided to us when subscribing to the newsletter is used to send you a newsletter, and the legal basis for their processing is your consent (Article 6 (1) (a) of the RODO) when subscribing to the newsletter.

You can unsubscribe from the newsletter at any time by clicking on the dedicated link in each message sent as part of the newsletter or by simply contacting us. Despite unsubscribing from the newsletter, your data will still be stored in our database for the purpose of possible defense of claims related to sending you the newsletter, in particular for the purposes of demonstrating that you have given your consent to receive the newsletter and the moment of its withdrawal, which is our legitimate interest, o referred to in Art. 6 sec. 1 lit. f RODO.

You can correct your data stored in the newsletter database at any time. In a situation where you object to the processing of your personal data, while requesting the removal of your data from our database, we will be forced to inform you that due to our legitimate interest referred to in the preceding paragraph, we will not delete your data from the database. The deletion of such data would prevent us from demonstrating, if necessary, that you have previously consented to receive the newsletter.

The mailing system we use tracks your actions taken in connection with the messages sent to you. Therefore, we know which messages you have opened, which messages you clicked on links, etc.

Contact. By contacting us, you naturally provide us with your personal data contained in the correspondence, in particular your e-mail address and first name. Providing data is voluntary, but necessary to make contact.

In this case, your data is processed in order to contact you, and the basis for processing is art. 6 sec. 1 lit. f RODO, i.e. our legitimate interest. The legal basis for processing after the end of contact is also our justified purpose in the form of archiving correspondence for internal purposes (Article 6 (1) (f) of the RODO).

The content of the correspondence may be archived and we are not able to clearly determine when it will be deleted. You have the right to request a history of correspondence with us (if it was subject to archiving), as well as request its removal, unless its archiving is justified due to our overriding interests, e.g. defense against potential claims on your part.

Cookies and other tracking technologies

Our website, like almost all other websites, uses cookies.

Cookies are small text information stored on your end device (e.g. computer, tablet, smartphone), which can be read by our IT system (own cookies) or the IT system of third parties (third party cookies).

Some of the cookies we use are deleted after the end of the browser session, i.e. after closing it (so-called session cookies). Other cookies are stored on your end device and allow us to recognize your browser the next time you visit the website (persistent cookies).

If you want to learn more about cookies as such, you can see, for example, this material: https://pl.wikipedia.org/wiki/HTTP_cookie.

However, below you will find detailed information on cookies used on our website.

Consent to cookies. During the first visit to the website, you are shown information about the use of cookies along with a question about consent to the use of these files.

In addition, you can always change cookie settings from your browser or delete cookies altogether. Browsers manage cookie settings in various ways. In the auxiliary menu of the web browser you will find explanations on how to change cookie settings.

You can also manage cookie settings by installing special add-ons that allow you to control cookies, such as Ghostery (https://www.ghostery.com).

Remember that disabling or limiting the use of cookies may cause difficulties in using our website, as well as many other websites that use cookies.

Own cookies. We use our own cookies to ensure the proper functioning of the website. Own cookies also store information about your consent to the use of cookies and information about the cookie settings defined by you on our website. Own cookies are also used by the script responsible for the mechanism of recovering abandoned carts. This means that cookies may contain information about the contents of your basket, recently viewed products, etc.

Third party cookies. Our website, like most modern websites, uses functions provided by third parties, which involves the use of cookies from third parties. The use of such cookies is described below.

Google Analytics. We use the Google Analytics tool provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. We carry out activities in this area based on our legitimate interest, consisting in the creation of statistics and their analysis in order to optimize our websites.

Google Analytics automatically collects information about your use of our website. The information collected in this way is most often transferred to a Google server in the United States and stored there.

Due to the IP anonymization activated by us, your IP address is shortened before forwarding. Only in exceptional cases is the full IP address sent to a Google server in the United States and shortened there. The anonymized IP address provided by your browser as part of Google Analytics is, as a rule, not combined with other Google data.

We emphasize that as part of Google Analytics we do not collect any data that would allow your identification. Therefore, the data collected as part of Google Analytics is not personal data. The information we have access to as part of Google Analytics is, in particular:

  • information about the operating system and web browser you use,
  • the subpages you browse as part of our website,
  • time spent on our website and on its subpages,
  • transitions between individual subpages within our website,
  • the source from which you go to our website.

In addition, as part of Google Analytics, we use the following Advertising Functions:

  • demographic and interest reports,
  • remarketing,
  • advertising reporting functions, user-ID.

As part of the Advertising Functions, we also do not collect personal data. The information we have access to is, in particular:

  • the age range you are in,
  • Your gender
  • Your approximate location limited to the town,
  • Your interests based on your online activity.

In order to use Google Analytics, we have implemented a special Google Analytics tracking code in the code of our website. The tracking code uses Google LLC cookies for the Google Analytics service. From our website, using the cookie management mechanism, you can disable the Google Analytics tracking code. You can also block the Google Analytics tracking code at any time,by installing the browser add-on provided by Google: https://tools.google.com/dlpage/gaoptout.

Google Analytics and Google Analytics 360 services have been certified by the independent security standard ISO 27001. ISO 27001 is one of the most recognized standards in the world and certifies compliance with the relevant requirements by the systems supporting Google Analytics and Google Analytics 360.

If you are interested in details related to data processing as part of Google Analytics, we encourage you to read the explanations prepared by Google: https://support.google.com/analytics/answer/6004245.

Google Ads. We use the Google Ads advertising program operated by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA to conduct advertising campaigns, including remarketing. We carry out activities in this area based on our legitimate interest, consisting in marketing our own products or services.

When visiting our website, a Google cookie remarketing file is automatically left on your device, which with the help of a pseudonymous identifier (ID) and based on the pages you visit allows you to display interest-based advertising.

Further processing of the information takes place only if you have given your consent to Google to link your browsing history and use of the application with your account and to use the information from your Google account to personalize the ads displayed on websites. If in this case you will be logged in when visiting my website on Google, Google will use your data together with Google Analytics data to create and define lists of target groups for remarketing purposes on various devices. For this purpose, Google combines the temporarily collected information with Google Analytics data to create target groups.

We emphasize that when using Google Ads, we do not collect any data that would allow your identification. Any compilation of data in such a way that they acquire the nature of personal data may be made on the part of Google, but in this respect we are no longer responsible for it, because Google carries out these activities on the basis of a contract concluded with you as a user of Google services.

By using Google Ads, we are only able to define the target groups we would like our ads to reach. On this basis, Google decides when and how to present our advertisement to you.

In order to use Google Ads, we have implemented a special Google Ads conversion pixel in the code of our website. The pixel uses Google LLC cookies for the Google Ads service. From the level of our website, using the mechanism for managing cookies, you can disable these cookies. You can manage your ad settings right on the Google side: https://adssettings.google.com/.

If you are interested in the details related to data processing under Google Ads, we encourage you to read the Google privacy policy: https://policies.google.com/privacy.

Facebook Ads and Insights. We use marketing and analytical tools available as part of Facebook. The provider of these tools is Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA. We carry out activities in this area based on our legitimate interest, consisting in the marketing of our own products or services, as well as analysis and statistics.

In order to send you personalized ads in terms of your behavior on our website, we have implemented Pixel Facebook as part of our website, which automatically collects information about your use of our website in terms of pages viewed. The information collected in this way is most often transferred to a Facebook server in the United States and stored there.

The information collected as part of Facebook’s Pixel is anonymous, i.e. it does not allow us to identify you. We only know what actions you have taken on our site. We can also check your age range, gender, where you are connecting to the Internet. Facebook Insights may also provide us with more information about you, but this is never information that would allow us to identify you.

However, we would like to inform you that Facebook may combine the collected information with other information collected about you as part of your use of Facebook and use it for its own purposes, including marketing. Such Facebook activities are no longer dependent on us, and you can search for information about them directly in Facebook’s privacy policy: https://www.facebook.com/privacy/explanation. You can also manage your privacy settings from your Facebook account. Here you will find useful information in this regard: https://www.facebook.com/help/568137493302217.

Content from external websites. We embed content from external websites, in particular videos from YouTube. Therefore, Google LLC cookies related to the YouTube service, including DoubleClick cookies, are used.

By playing a video or reading other embedded material, Google receives information about it, even if you do not have a profile with a given service provider or are not logged in at the moment. Such information (along with your IP address) is sent by your browser directly to the server of a given service provider (some servers are located in the USA) and stored there.

If you have logged in to the website of a given service provider, this service provider will be able to directly assign a visit to our website to your profile on a given social network. The purpose and scope of data collection and their further processing and use by service providers, as well as the possibility of contact and your rights in this regard and the possibility of making settings to protect your privacy are described in the privacy policy of individual service providers.

If you do not want the service providers to assign the data collected during video playback or reading other content on our website directly to your profile on a given website, you must log out of this website before visiting our website. You can also completely prevent loading of plugins on the website by using appropriate extensions for your browser, e.g. blocking scripts.

YouTube-related cookies are not loaded until the video is played, so if you do not want this to happen, please refrain from watching the video.

Social tools. Our website uses plug-ins and other social tools provided by social networks such as Facebook.

By displaying our website with such a plug-in, your browser will establish a direct connection with the servers of social network administrators (service providers). The content of the plugin is transferred by the given service provider directly to your browser and integrated with the website. Thanks to this integration, service providers receive information that your browser has displayed our website, even if you do not have a profile with a given service provider or you are not logged in at the moment. Such information (along with your IP address) is sent by your browser directly to the server of a given service provider (some servers are located in the USA) and stored there.

If you have logged in to one of the social networking sites, this service provider will be able to directly assign a visit to my website to your profile on a given social networking site.

If you use a given plug-in, for example by clicking on the “Like” or “Share” button, the relevant information will also be sent directly to the server of the given service provider and stored there.

In addition, this information will be published on a given social network and will appear to people added as your contacts. The purpose and scope of data collection and their further processing and use by service providers, as well as the possibility of contact and your rights in this regard and the possibility of making settings to protect your privacy are described in the privacy policy of individual service providers.

If you do not want social networks to assign the data collected during your visit to our website directly to your profile on a given website, you must log out of this website before visiting our website. You can also completely prevent loading of plugins on the website by using appropriate extensions for your browser, e.g. script blocking.

Server logs

Using the website involves sending queries to the server on which the website is stored. Each query directed to the server is saved in the server logs.

Logs include Your IP address, server date and time, information about the web browser and operating system you use. Logs are saved and stored on the server.

The data stored in the server logs are not associated with specific people using the website and are not used by us to identify you.

The server logs are only auxiliary material used to administer the website, and their content is not disclosed to anyone except those authorized to administer the server.

Privacy policy for e-mail correspondence

We inform you that we process your personal data contained in the e-mail correspondence exchanged with us.

Personal data administrator

The administrator of personal data is CRM Designer sp. z o. o.

Purposes and basics of processing

The data is processed for the purpose of exchanging correspondence and archiving it in the event of the need to prove its course, which is our legitimate interest (Article 6 (1) (f) of the RODO).

Data recipients

Personal data contained in e-mail correspondence are entrusted for processing to the following entities:

  • Google – to store data on mailbox servers,
  • subcontractors participating in the message exchange.

Data storage period

Your data will be processed until communication with us is completed. After this period, they may be deleted, but may also be archived, if we believe that the course of communication justifies such archiving, e.g. due to the need to prove this course in the future. In this regard, we are not able to define a clear date for deleting the data.

Data transfer to third countries

In connection with the use of Google services, data is transferred to third countries in connection with their storage on servers located outside the European Economic Area. Google ensures an adequate level of protection of personal data through the compliance mechanisms used, such as certification programs or standard contractual clauses.

Processing rights

In connection with the processing of personal data, you have the following rights:

  • the right to access your data and receive a copy thereof,
  • the right to rectify (correct) your data,
  • the right to delete data (if in your opinion there are no grounds for us to process your data, you may request that we delete it),
  • the right to limit the processing of data (you may request that we limit the processing of data only to their storage or performance of activities agreed with you, if we have incorrect data or we process it unreasonably),
  • the right to object to the processing of data (you have the right to object to the processing of data on the basis of a legitimate interest; you should indicate to us your special situation which, in your opinion, justifies the cessation of the processing covered by the objection. process your data for these purposes, unless we prove that the grounds for data processing override your rights or that your data is necessary for us to establish, assert or defend claims),
  • the right to transfer data (you have the right to receive from us, in a structured, commonly used, machine-readable format, personal data that you provided to us on the basis of a contract or your consent. data directly to another entity),
  • the right to lodge a complaint from the supervisory body (if you find that we are processing the data unlawfully, you may submit a complaint to the President of the Personal Data Protection Office or another competent supervisory authority).

In order to exercise your rights, please send your request to the e-mail address rodo@crmdesigner.pl. Please remember that before exercising your rights, we will have to identify you accordingly.

Privacy policy of social profiles

We inform you that we are the administrators of the following social profiles:

  • Facebook – https://www.facebook.com/crmdesigner
  • LinkedIN –https://www.linkedin.com/company/crmdesigner

Our data as administrator’s data is: CRM Designer sp. z o. o.

In connection with running social profiles, we have access to the personal data of users who like or follow our social profiles and interact with us through these profiles by leaving comments, sending messages or any other form provided for within a given social networking site.

The scope of access to personal data is determined by the functions available on individual social networking sites. Access only applies to data that you have decided to make public under your account.

We do not copy the personal data referred to above to any of our databases. We simply use the functions available on the given social network.

It is your own decision to contact us via the social profile. We encourage you to contact us using the e-mail communication channel in matters related to our business activity. We are not responsible for operations on personal data undertaken by administrators of social networking sites who are also independent administrators of your personal data.

valid on: October 13, 2020